Privacy Policy

Who we are

Arrrive (“we,” “us”) provides executive car service in the Dallas–Fort Worth Metroplex through arrrive.com and our booking application. This policy explains what we collect when you use our services and how we handle it. Questions any time: info@arrrive.com.

What we collect

• Booking details — your name, mobile number, email, pickup and drop-off addresses, flight number when you provide one, and trip preferences (passengers, luggage, notes).
• Account information — email and a password you choose, or your Google account identity if you sign in with Google.
• Payment information — processed entirely by Stripe. Your card number never touches our servers; we store only the transaction reference and amount.
• Trip and usage records — trip status, receipts, messages we send you, and basic technical logs that keep the service reliable and secure.
• Location — only if you choose “current location” to fill a pickup address. Driver location is shared with you during an active trip so you can track your ride.

How we use it

• To operate your trips: booking, pricing, dispatch, driver contact, and live tracking.
• To send transactional messages: booking confirmations, driver en-route and arrival alerts, receipts, and service notices by text and email.
• To send marketing messages only if you separately opt in — you can withdraw that consent at any time (reply STOP to any text, or use the unsubscribe link in any email).
• To meet legal, tax, and safety obligations, and to prevent fraud and abuse.

We do not sell your personal information. Ever.

Text messaging (SMS)

By booking a trip you agree to receive transactional text messages about that trip (confirmation, driver updates, arrival alerts). Marketing texts are sent only with your separate, optional consent. Message and data rates may apply; frequency varies with your trips. Reply STOP to opt out of all texts, or HELP for help. Consent to marketing texts is never a condition of purchase.

Who we share it with

Only service providers who operate the platform on our behalf: Stripe (payments), Supabase (secure data hosting), Vercel (application hosting), our SMS and email delivery providers, and your assigned driver (who sees only what is needed to complete your trip: name, pickup, contact number). Each is bound to use your data only to provide their service. We disclose information when required by law.

Retention and security

Trip and payment records are kept as long as your account is active and as required for tax and legal purposes. Data is encrypted in transit, access is restricted by role, and payment credentials are held solely by Stripe, a PCI-DSS Level 1 provider.

Your choices

• Access, correct, or delete your account data — email us or use your account page.
• Opt out of marketing at any time: STOP by text, unsubscribe by email.
• Request a copy or deletion of your personal information at info@arrrive.com — we respond within 30 days.

Changes

If we make material changes to this policy, we will update this page and note the new date above. Continued use of the service after changes means you accept the updated policy.